In the previous blog post the position of an account executive was described. Now we will look at traits that make an “awesome” account manager, according to Jen Keul of Leighton Interactive.
It starts with communication. An AE is a liaison between an agency and the client, so good communication crucial. Not only communication to both the client and the agency but being able to communicate the clients needs and vision to the agency. Organization is also a very important quality of an AE. Being organized will help you work more efficiently and keep up with the large workload that comes with being an account executive.
An AE must also form good relationships with both their clients and the creatives within their agency. Relationships build trust and transparency with the people working along side them. This aspect goes hand-in-hand with another, caring. Actually caring about clients and the others in an agency is vital. When an account executive forms a relationship with a client and cares about them, the client feels like a priority.
Pushing the boundaries as an account executive is also important. Keul put it this way, “Push yourself and more importantly, push your clients out of their comfort zones.” Moving outside of a comfort zone is where the best ideas are formed. Pushing the boundaries also keeps an AE from being complacent. Great account executives are also passionate about what they do. If an AE is passionate about what they are doing, the client is more likely to be passionate along with them.
Emotional intelligence is an import aspect of being an account executive as well as any job or career. Emotional intelligence is broken down in four segments, self-awareness, self-management, social awareness, and relationship management. Improving in these areas will not only help an individual grow personally, but it can help in their professional careers, especially as an account executive.
According to the quiz, I have high emotional intelligence. The areas that were recommended to improve upon dealt with stress. I do find myself at times stressed due to work, school, and personal life. Improving this area will require improving my organizational awareness while maintaining a positive outlook. Becoming more organized will help me stay on track with my objectives and help with completing them in a timely manner, reducing stress. The other part of improvement comes with maintaining an optimistic outlook when I am faced with stressful situations. This will help me in continuing my education as well as my professional career.
Being an account executive can be a stressful and difficult career path, but there are ways to excel at this career. It starts with effective communication and good organizational habits while forming good relationships and caring for clients and coworkers. Most importantly, not being afraid to push yourself and others. Improving emotional intelligence will also help in one’s personal life and professional success.